Digital First Skill Routing

rainbowThe target of this demonstration is to show:

  • A simple url/object to set in you web site to access to the pure cloud service
  • A simple way to select advisor by skill for customer chat

 

 

To run this demo smoothly, you will need:

  • An internet connection with an asymmetric link of 1 Mb/s download at least
  • 2 (Or more if you expect to demonstrate with more than one agent) laptops

If this is your first digital first remote demo (eDemo), it is strongly recommended that you familiarize yourself with the entire demo process. This means connecting to the demo platform and completing the demo script in its entirety before executing a customer facing demonstration (this means booking the demo for an additional timeslot).

Browser pre-requisites for WebRTC:

Browser Version
Google Chrome Stable Channel (54 and beyond)

For optimal use of Rainbow, you should make sure of the following:

  • Minimal resolution of 1024×768
  • Support for JavaScript MUST be enabled.
  • Support for Cookies MUST be enabled.

Register and book a demo

Platform information and demoscript (document)

→ Platform information and demoscript (video):