OpenTouch Connection PC

 Download & Install OTC PC Setup

Launch OTC PC and give server (public & Private) FQDN and your Credentials (OT and VPN) received by mail when you make a request on eDemo SOS PASSWORD


Server: srv44.al-mydemo.com
User name: your OT login
Password:      your  OT password
Remote access config
Server: pub44.al-mydemo.com
User name: your VPN login
Password: your VPN password

Download OTC PC User Guide

Be careful, for contact service to work, it is mandatory to have the Microsoft Visual Studio 2010 Tools for Office (VSTO) 10.0.60825 installed.
If it is not installed on your computer, a warning will be displayed early in the setup.This VSTO version can be found at the following url:
https://www.microsoft.com/en-us/download/details.aspx?id=54251


=>  Troubleshooting :

  • If MyIC PC is installed on your PC, download specific .bat file to authorize installation with an existing MyIC and used it to instal OTC PC
  • If your OTC PC can’t connect:
    –       Go to IE, Tools >> Internet options >> Connections tab >> LAN Settings
        If you use a proxy server, then go to Advanced
        and “Exceptions” form then add: *.al-mydemo.com

Pre-requistes for VPN : outgoing ports UDP 500 and UDP 4500 on 195.128.146.2 should be opened on your corporate firewall. To connect through VPN with SHREW please see tutorial

Pre-requistes for VPN Less : outgoing ports TCP3760 (SIP signalling) and UDP 6050-6099 (voice RTP) on 195.128.146.39 should be opened on your corporate firewall