OpenTouch Connection PC

 Download & Install OTC PC Setup

Launch OTC PC and give server (public & Private) FQDN and your Credentials (OT and VPN) received by mail when you make a request on eDemo SOS PASSWORD

User name: your OT login
Password:      your  OT password
Remote access config
User name: your VPN login
Password: your VPN password

Download OTC PC User Guide

Be careful, for contact service to work, it is mandatory to have the Microsoft Visual Studio 2010 Tools for Office (VSTO) 10.0.60825 installed.
If it is not installed on your computer, a warning will be displayed early in the setup.This VSTO version can be found at the following url:

=>  Troubleshooting :

If your OTC PC can’t connect:

–       Go to IE, Tools >> Internet options >> Connections tab >> LAN Settings
    If you use a proxy server, then go to Advanced
    and “Exceptions” form then add: *

Pre-requistes for VPN : outgoing ports UDP 500 and UDP 4500 on should be opened on your corporate firewall. To connect through VPN with SHREW please see tutorial

Pre-requistes for VPN Less : outgoing ports TCP3760 (SIP signalling) and UDP 6050-6099 (voice RTP) on should be opened on your corporate firewall